Frequently Asked Questions
I’m not sure what equipment I need to get my project done, can someone help me?
Yes! Give us a call (321) 723-6882 or contact us via our online contact form. We will be happy to listen to what your project involves and make a qualified and professional recommendation based on your needs.
What do I need to rent equipment from Brevard Rentals?
We require the leasse to be over 18 years old, have a valid state issued photo ID present, and major credit card present. We accept Visa, MasterCard, Discover, American Express. MasterCard and Visa debit cards are accepted but not recommended. (see authorization hold)
Will you show me how to use the equipment?
Yes, our entire staff is trained in the safe and correct operation of the equipment you are renting. We are more than happy to show you how to safely and correctly use the rental equipment. Keep in mind, as with anything new there to be a leaning curve as you use equipment for the first time. You will most likely encounter a few frustrations along the way, we will do our best to shorten your learning curve.
How do I know the equipment will start when I get it to my job?
Before we load any equipment into a customers vehicle we start it, and check for proper equipment operation.
Do you repair hydraulic hoses?
No, however, we do make new hydraulic hoses. We stock common size hydraulic hoses and fittings for custom hydraulic hoses. Just bring us your old hose, preferably in a plastic bag to minimize hydraulic oil leakage from the hose.
Do you service and repair equipment?
In a word, yes! If you bought it from us we service it. If you did not purchase it from us but it is the same brand of equipment we rent; in most cases ,we can service it. We also may be able to service other brands of equipment we do not carry in our rental fleet, this is based on parts availability. A minimum diagnostic fee is charged to all equipment checked in for repair. If the repair is made by us this diagnostic fee is waived. We are not responsible for items left over 30 days once repair has been made.
Can I give you my credit card over the phone?
For our customers protection we require positive identification of the customers in our store renting equipment. We also need positive verification they are authorized to use the credit card resented to us. For this reason we do not accept verbal authorization or credit card numbers over the phone. We do have a credit card authorization form that can be downloaded from our website here. In addition to filling out this form completely we also need a legible photo copy of the cardholders state issued photo ID, and credit card. This form can be either mailed, hand delivered, or faxed to our location. This is a one time use form, meaning you will need to fill out another form for additional rentals. We do not keep the information “on file”.
What is an authorization hold?
I have two credit card slips for the same rental, did my credit card get charged twice? When you rent equipment we place an authorization hold on your card for the rental, fees, taxes, and a damage deposit. The authorization hold is a practice within the banking industry that we must use. The authorization hold is not a charge from the merchant (Brevard Rentals) however, your bank will withdraw the amount of the authorization hold from your account. Once the equipment is returned, we charge the card for the amount due (rental, fees, taxes). The amount placed on authorization hold is controlled by your bank and will take up to 1 week before the funds are returned to your account; for this reason we do not recommend using debit cards, we do recommend using American Express Credit Card. Since the authorization hold is not a merchant charge, there is no adjustment that can be made by us, the merchant, to return the authorization hold funds to your account.
Can I open a commercial charge account for my business?
Yes, the form can be downloaded here. Your application will be carefully considered, for this reason it may take up-to a week before charge accounts are open.
Can someone help me load/unload the equipment?
Yes, our staff will be more than happy to assist you in carefully loading or unloading rental equipment.
Can I contact someone, drop off equipment on Sunday, or after-hours?
Unfortunately, we do not have a way of accepting equipment returns on Sunday or after-hours. Our normal business hours are Mon-Fri 7:AM-5:PM, Sat 7:30AM-3:PM. We do have an answering service to take your call after-hours. This is just an answering service, they are not able to answer technical questions, we will be in touch with you promptly when we reopen for normal business hours. We may be able to respond to email requests after-hours use our contact form
Do you offer delivery and pick-up?
Yes, we do. Delivery and pick-up is available for an additional charge. Delivery charge is based on time, mileage and accessibility. We will give you the exact price for delivery and pick up at the time of rental. All delivery and pick-up quotes are for “tail gate” service. Our delivery vehicle will pull up to the requested delivery address, unload the rental equipment near the truck. It is the customers responsibility to move the rental equipment from there, for example inside a building, in the backyard, up stairs, etc. Any delivery requests for other than “tail gate” will be charge by time, if you need this extra service please let us know in advance.
I need a forklift on a loading dock, can your company do this?
Yes, for an additional charge we can place equipment on loading docks. Arrangements for loading dock deliveries need to be made in advance. Because loading docks are all different we need specific information about the loading dock to ensure we bring the correct truck and any additional equipment needed to unload safely.
Can you Deliver and Pick up on the same day?
Because we give priority to equipment deliveries, equipment pick ups may, or may not, be made on the same day. This depends on our delivery schedule. If you need this service let us know in advance and we will do our best to accommodate your needs. If we are unable to make it to your job-site for pick up the same day, we will make the pick up the next day with no additional rental charge.
Do I need to be on-site for equipment deliveries?
Yes, we will not drop off equipment on a job-site without a customer signature. Before delivery the rental equipment, our driver will call to confirm that someone will be at the delivery location to receive delivery and verify that all items you ordered are being delivered. Similarly, our driver will call to verify that you are ready to have your equipment picked up. You do not need to be there for pick up as long as the equipment is readily accessible to the driver. If we can not reach you at the phone number(s) you have provided, we will not deliver or pick up your rental equipment until we are able to get in contact with you. Please be aware that you are responsible for the equipment until we have picked it up; delays in delivery or pick up due to inability to reach you could result in additional charges. Please be available by phone during scheduled windows of delivery and pick up.